Inna praca Kraków

Opis oferty pracy

ZAKRES OBOWIĄZKÓW:
In this role you will:

- provide support, identify and troubleshoot customer issues via email and chat,
- collaborate with internal teams to resolve customer concerns efficiently and effectively,
- build and maintain positive relationships with clients and ensuring a high level of customer satisfaction,
- educate customers on the understanding of advertising products and services,
- administrate the document customer interactions, issues, and resolutions in CRM system.

WYMAGANIA:

Requirements:

- min. 2 year of experience in customer support, preferably in the advertising or marketing industry,
- very good French and English (min. B2),
- proficiency in AdTech and using CRM systems and other customer support tools,
- strong problem-solving skills, strong communication and collaboration skills,
- proactive and eager approach to continuous learning in a fast-paced, dynamic environment.

OFERUJEMY:

The Client offers:

- possibility of contribution to the new digital marketing company in Kraków,
- life insurance - Alianz,
- private Medical Care - Luxmed,
- pension scheme - PPK by PZU,
- Multisport card,
- hybrid work possibilities (3 days per week at the office, 2 days at home)